Ruby Slots Withdrawal

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Home Complaints Ruby Slots Casino - Player’s withdrawal has been delayed. Amount: €900 7.9 /10 Good reputation Submitted: 14 Aug 2020 Case closed: 18 Sep 2020. No withdrawal limits for this bonus. Play Ruby Slots Casino. Categories Match Bonus, Ruby Slots Casino Bonus Codes Tags JBD3H. Ruby Slots Casino 250% Match Bonus. The maximum amount allowed to withdraw in a week is $2,000. If you decide to withdraw via bank cheque the minimum will be $300 and it is $200 for a bank wire transfer. Ruby Slots Casino has an approval process that can take up to 3-5 days to complete. So, you are looking at receiving your withdrawn funds in 7-15 days.

Resolved - After a significant delay in receiving payment this player has now confirmed that they have received their full balance from Ruby Slots.

Read our Ruby Slots Casino Review.

Player's Complaint

Good Afternoon,

I had requested a withdrawal around 10/11 for $1500. I have been checking on the status regularly and today noticed that it’s still in pending status. I sent customer service two emails, one on 10/12 and one on 10/23 requesting updates and have had no response. I can forward you the emails if you need to see them. I’m hoping you can assist me with this.

Thank you.

5 Responses

Hi diamondlilkd - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

I have an update. Please see below (I’ve had no response so far from either email group, and I sent the information to both about twelve days ago).

RubySlots
Where winning is easy
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[PLAYER]
I had requested a withdrawal a couple of weeks ago for $1500. Why was it rejected, and now the money’s gone?

Chat started

Casino Support Center
Welcome to Customer Support. While we take a moment to assign the best agent to assist your needs, can you provide your username and phone number so we can locate your account?
[PLAYER]
[EDIT]

[CASINO REP] joined the chat

[CASINO REP]
Hi there, sorry to hear of a denied withdrawal ... may I have a moment to review your account?
[PLAYER]
Yes thank you.

[CASINO REP]
Am I reviewing your $1500 request?
[PLAYER]
Yes.

[CASINO REP]
It was denied so the excess bonus funds can be removed the approved for $1416.

Both events happened Oct. 31.

$84 was removed from playing RUBYSTAKES4.
[PLAYER]
Ok so the $1416 has been approved for withdrawal?

[CASINO REP]
Yes, that's correct.

And it looks like complete documents are on file too, is check still your preferred payment method?.
[PLAYER]
Ok. When

i would prefer bank transfer if possible.

[CASINO REP]
If you prefer bank transfer may I request you send wire details to payments[@]casinosupportcenter.com.
[PLAYER]
Sure will do so now.

[CASINO REP]
Would you like required wire info.?
[PLAYER]
Yes please.

[CASINO REP]
If you would like to be paid via Bank Wire, please take note of the following:

*IMPORTANT: Please enter the information exactly as requested below. All information is mandatory. Incomplete information will engender a delay. You will have to re-submit the information until we have everything necessary to process your withdrawal.

•Bank Name:
•Bank Address (Physical address of the branch you visit):
•Exact Name registered on the account(*):
•Place of Birth (City/State): Use State Abbreviation letters, Example: CA=California
•Beneficiary address Registered on the bank acct: (Your physical home address)
•Bank Account# (**):
•Swift Code: Capital letters only
•ABA/Routing# (9 digits # for International Wires):
•Checking or savings:

(*)If it's a joint account please provide all names registered on the account.
(**)NO Business accounts allowed.
(***) Bank account must allow processing of both FedACH and Fedwire payments. If you are not sure, please verify with your bank.

IMPORTANT Notes:
- We cannot use Intermediary banks
- We cannot transfer funds to BB&T Bank (Branch Banking & Trust), IBC (International Bank of Commerce), BBVA Bank, Credit Union Banks, National Pennsylvania, Oklahoma bank, USAA, Mellon, Citizen Equity First or Eastern Bank.
- The Bank's address cannot be a P.O. BOX.
- The SWIFT code is an alphanumeric code and is used for international transactions; we cannot send a bank wire without it.
- Please DOUBLE CHECK all the information before sending it. In case there is a problem due to mistaken Bank account information we cannot guarantee that the payment will be reissued, and if it CAN be done, an administrative fee will be assessed.

*Please be aware that as this will be an international transaction, your bank and the other banks involved may charge additional currency conversion and processing fees.
**Inaccurate or incomplete information may lead to funds sent to an incorrect account which will be impossible to recover. Please also make sure your bank information is 100% accurate since fees will be charged for returned wires which must be covered by the account holder if the information provided is incorrect, including additional fees assessed to resend the transaction.

Please email this information to: eft[@]casinosupportcenter.com

And I'm sorry, I provided incorrect address ... the correct address is just above.
[PLAYER]
How do I get a swift code from my bank?

[CASINO REP]
I would contact your bank or possibly check your bank account online.
[PLAYER]
Ill do that then. Thank you!

[CASINO REP]
I'm glad I was able to assist you today and thank you for stopping by.

Before we go is there anything else I can assist with?
[PLAYER]
No I think that’s it. Thanks very much.

[CASINO REP]
My pleasure, enjoy your day.
[PLAYER]
You too

Sent from my iPad

Hi diamondlilkd,

Can you confirm whether you've actually received your funds at this stage?

Thanks,

ThePOGG

Hi diamondlilkd,

Thank you for confirming this - it's always appreciated when players make that effort!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

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Here you will find the full selection of games by RealTime Gaming, which can be played either instantly in your web browser or you can download them to your desktop. If you go for the instant-play option you might not be able to access the entire library of games. Anyway, installing the casino software is very easy. There is a full Getting Started instruction at the website where you are guided how to install it with the help of screenshots.

There are more than 110 slots among which you can find RTG classics like Caesar’s Empire, Achilles, Aztec’s Treasure (with a Feature Guarantee), Cleopatra’s Gold and many others. There is also a new RTG game called Lucky 8 with a Win-Win feature.

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Over the years, Real Time Gaming has produced a number of progressive jackpot games for its players. Apart from slots like Megasaur, Spirit of the Inca, and Aztec’s Millions, the game studio has also released progressive Poker games like Caribbean Draw and Caribbean Stud. But unfortunately, these games aren’t available at Ruby Slots Casino at the time of writing.

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Withdrawals, on the other hand, can be applied fees by Ruby Slots which you can learn more about by contacting the customer representatives at the casino. You will not be able to cash out anything less than $100 per transaction and more than $2,000 per week, except if you become a VIP player, in which case you’ll be given bigger withdrawal limits. Once you initiate a withdrawal, the processing time may vary as there is no definite time-frame listed on the website.

Customer Support

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Customer support is provided via email, live chat and telephone. If you decide to send an email you can use three different email addresses for general inquires, deposit questions or payouts information. You can find these in the Contact Us section. If you want to call them, you can do that on a toll-free telephone number for North Americans. And, finally, you can use live chat for instant communication.

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